We hire major and trusted international carriers to provide services to ensure that your parcels reach their destination quickly and safely.The accompanying image depicts the journey of your purchase, starting from payment to final delivery.
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The logistics staff of Ziavoo store will provide the services you need for the logistics of your order. If you have any questions, you can contact us at any time, and we will have dedicated customer service staff to answer your questions. Our customer service mailbox: service@ziavoo.co
After you purchase our products, your order will be sent to your order address through the following process:
1. Notification of successful purchase
After you purchase the product in our store and confirm the payment, we will send you an email to notify you of the successful purchase.
2. Processing the order
After our staff sees the order information of your purchase, they will process your order information and prepare the goods for you. This process will be completed in 2-5 business days. After the order information is processed, the products you have purchased will be delivered to your order address by the logistics company. However, please note that the processing time will also be affected by the inventory status of individual products, national legal holidays, etc. Or your order contains very popular items, it may delay for the order to be processed and sent. We apologize for any inconvenience caused by these delays and thank you for your patience.
3. Delivery
The Ziavoo system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.
Note: During the peak season, orders from warehouses in the surge. The above logistics time limit is for reference only, and the actual delivery time of the warehouse shall prevail.
| |
US |
UK |
CA |
AU |
DE |
FR |
IT |
ES |
| Progress Time |
2--5 business days |
2--5 business days |
2--5 business days |
2--5 business days |
2--5 business days |
2--5 business days |
2--5 business days |
2--5 business days |
| Shipping Time |
7--15 business days |
7--15 business days |
7--15 business days |
7--15 business days |
7--15 business days |
7--15 business days |
7--15 business days |
7--15 business days |
The time you receive your order is the sum of the order processing time and shipping time, if you order a dress, it will need 2-5 business days of processing time and then 7-15 business days of shipping time. Therefore, you can expect to receive it in 9-20 business days.
4. Freight
We will charge according to your order amount for all country:
| Country |
Shipping Methods |
Order Amount |
Shipping Price |
| US |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| UK |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| CA |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| AU |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| DE |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| FR |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| IT |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
| ES |
Standard Shipping |
Less than or equal to $69 |
Charge $6.99 |
| Free Shipping |
Over $69 |
$0 (Free Shipping) |
5.Track order status
Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 1-3 working days of receiving the email. Please click Track Your Order check your order, because it takes time for the logistics provider to update the information. If there is no update, you can send us an email to check the details.
6.Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
a) let you know;
b) cancel your order; and
c) give you a refund.
7.Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.
If you have any queries, Please contact with us.
TEL ：+86 159 3605 8580
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